Returns & Exchanges

At KENS Apothecary, we want you to be completely satisfied with your beauty purchase; if you are not entirely happy, we offer returns or exchanges on products within 14 days of receipt, provided they are in original, unopened condition.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for your return to obtain a Return Authorization.

• 2.
  Pack Securely

  Place the unused items in their original packaging, ensuring they are well-protected to prevent damage during transit.

• 3.
  Ship Items

  Affix the provided return label to your package and drop it off at your nearest authorized courier location.

• 4.
  Receive Refund

  Once our team inspects the returned goods, we will process your refund or exchange within 7-10 business days.