Frequently Asked Questions
Your guide to luxury beauty and seamless shopping at KENS Apothecary.
Are all products at KENS Apothecary authentic?
Yes, we are the authorized distributor and retailer for all brands featured on our site. Every product is sourced directly from the brand owners to guarantee 100% authenticity and freshness.
How long will it take to receive my order?
Standard delivery typically takes 3 to 5 business days for West Malaysia and 7 to 10 business days for East Malaysia. You will receive a tracking number via email once your order has been dispatched.
What is your return and exchange policy?
We offer returns or exchanges for items that are damaged, defective, or incorrectly sent. Please contact our customer service team within 7 days of receiving your parcel with proof of purchase and photos of the item.
Can I get samples of products before purchasing?
We often include complimentary samples with online orders to help you discover new favorites. Please note that sample availability is subject to stock and is distributed on a first-come, first-served basis.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), as well as popular local e-wallets and online banking options through our secure payment gateway.
Does KENS Apothecary offer a loyalty program?
Yes, our KENS Rewards program allows you to earn points for every purchase, which can be redeemed for discounts and exclusive member-only gifts. You can sign up for free on our website.